Privacy Policy
Privacy Policy
1. Identification.
1.1. Grupo Feel The City, SL (hereinafter ‘FTC’), with company registration number (EIN): B90206152; registered office at Calle Almirante Lobo, 2 – 4th Floor, Left, Seville (41001), Seville, Spain; telephone +34 600 124 206 (WhatsApp only); and email address info@feelthecitytours.com, is the owner of the website located at the following web address www.feelthecity.com and its social media accounts (hereinafter, the Website).
1.2. FTC is the owner of the following social media accounts:
WhatsApp
1.3. Any person accessing this Website (hereinafter, the User) confirms that they are of the minimum legal age required to give consent in relation to information society services.
1.4. By accessing this Website, the User expressly accepts all the clauses of its legal notice, this privacy policy and its cookies policy, as well as any specific terms and conditions set out for the use of certain services. Should the User not accept any of the aforementioned clauses, they must refrain from accessing this Website.
2. Processing of personal data as the data controller.
2.1. Further information is provided below regarding the various processing activities carried out by FTC as the data controller.
Processing relating to telephone calls.
Who is responsible for processing your data? | FTC (further information in section 1.1). |
For what purpose do we process your personal data? | We process the information you provide to us, or to which you grant us access, for the purpose of managing your purchase of tickets (right of access and complementary services) for the tours offered on this website and to send you communications relating to our services via telephone calls, emails, WhatsApp messages or SMS. |
How long will we keep your data? | Personal data is retained whilst the matter raised in your enquiry is being dealt with or for the minimum period necessary to comply with legal obligations. |
What is the legal basis for processing your data? | The legal basis for the processing of your data is your freely given consent or, where applicable, the need to fulfil the legitimate interests pursued by the data controller. |
To whom will your data be disclosed? | No data is disclosed to third parties, unless prior authorisation has been given, there is a legal obligation to do so, or it is strictly necessary to fulfil the purpose. |
What are your rights when you provide us with your personal data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and transfer your data, to restrict and object to its processing, and not to be subject to decisions based solely on the automated processing of your data, where applicable (further information in section 5). |
What information are you required to provide? | You are not required to provide any personal data to contact us by telephone. |
Processing of emails.
Who is responsible for processing your data? | FTC (further information in section 1.1). |
For what purpose do we process your personal data? | We process personal data for the purpose of managing the matter set out in your email. |
How long will we keep your data? | Personal data is retained whilst the matter set out in your email is being dealt with, or for the minimum period necessary to comply with legal obligations. |
What is the legal basis for processing your data? | The legal basis for the processing of your data is your freely given consent. |
To whom will your data be disclosed? | No data is disclosed to third parties, unless prior authorisation has been given, there is a legal obligation to do so, or it is strictly necessary to fulfil the purpose. |
What are your rights when you provide us with your personal data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and transfer your data, to restrict and object to its processing, and not to be subject to decisions based solely on the automated processing of your data, where applicable (further information in section 5). |
What information are you required to provide? | You are not required to provide any personal data to contact us by email. |
Data processing relating to participation on social media.
Who is responsible for processing your data? | FTC (further information in section 1.1). |
For what purpose do we process your personal data? | We process the information you provide to us, or to which you grant us access, for the purpose of managing contacts on social media. |
How long will we keep your data? | The personal data you provide will be retained whilst your enquiry is being processed or for the minimum period necessary to comply with legal obligations. |
What is the legal basis for processing your data? | The legal basis for the processing of your data is your freely given consent. |
To whom will your data be disclosed? | No data is disclosed to third parties, unless prior authorisation has been given, there is a legal obligation to do so, or it is strictly necessary to fulfil the purpose. |
What are your rights when you provide us with your personal data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and transfer your data, to restrict and object to its processing, and not to be subject to decisions based solely on the automated processing of your data, where applicable (further information in section 5). |
What information are you required to provide? | You are not required to provide any personal data to contact us via social media. |
Data processing relating to the ticket booking section.
Who is responsible for processing your data? | FTC (further information in section 1.1). |
For what purpose do we process your personal data? | We process the information you provide to us, or to which you grant us access, for the purpose of managing your purchase of tickets (right of access and supplementary services) for the tours offered on this website and to send you communications relating to this process via telephone calls, emails, WhatsApp messages or SMS. |
How long will we keep your data? | Personal data is retained whilst your ticket booking is being processed or for the minimum period necessary to comply with legal obligations. |
What is the legal basis for processing your data? | The legal basis for the processing of your data is that it is necessary for the performance of the ticket purchase contract to which the User is a party. |
To whom will your data be disclosed? | No data is disclosed to third parties, unless prior authorisation has been given, there is a legal obligation to do so, or it is strictly necessary to fulfil the purpose, such as communicating with the monument’s manager. |
What are your rights when you provide us with your personal data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and transfer your data, to restrict and object to its processing, and not to be subject to decisions based solely on the automated processing of your data, where applicable (further information in section 5). |
What information are you required to provide? | Form fields marked as mandatory must be completed for security reasons; if these fields are not completed, the booking cannot be submitted. |
Processing relating to requests for information.
Who is responsible for processing your data? | FTC (further information in section 1.1). |
For what purpose do we process your personal data? | We process the information you provide to us, or to which you grant us access, for the purpose of handling your request for information. |
How long will we keep your data? | Personal data is retained whilst your request for information is being processed or for the minimum period necessary to comply with legal obligations. |
What is the legal basis for processing your data? | The legal basis for the processing of your data is that it is necessary for the implementation, at the data subject’s request, of pre-contractual measures. |
To whom will your data be disclosed? | No data will be disclosed to third parties, unless required by law or with your prior consent. |
What are your rights when you provide us with your personal data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and transfer your data, to restrict and object to its processing, and not to be subject to decisions based solely on the automated processing of your data, where applicable (further information in section 5). |
What information are you required to provide? | Form fields marked as mandatory must be completed for security reasons; if these fields are not completed, the information request cannot be submitted. |
3. Social media.
3.1. By accessing FTC’s social media accounts, the User consents to the processing of their personal data by these platforms in accordance with their privacy policies:
WhatsApp
4. Guarantee.
4.1. The User warrants that the data provided is true, accurate, complete and up to date, and shall be liable for any direct or indirect damage or loss that may arise as a result of a breach of this obligation.
4.2. In the event that the data provided belongs to a third party, the User guarantees that they have informed that third party and obtained their authorisation to provide their personal data to FTC.
5. Rights.
5.1. The rights to which the User is entitled as a data subject include:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning you are being processed and, where this is the case, the right of access to such personal data.
- Right to rectification: the right to have inaccurate personal data concerning you rectified without undue delay and to have incomplete personal data completed, including by means of providing a supplementary statement.
- Right to erasure: the right to have personal data concerning you erased without undue delay.
- Right to restriction of processing: the right to obtain restriction of data processing.
- Right to data portability: the right to receive the personal data concerning you in a structured, commonly used and machine-readable format, and to transmit those data to another data controller without hindrance from the data controller to whom you have provided them.
- Right to object: the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you.
- Automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly significantly affects them.
- Right to withdraw consent: the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent given prior to its withdrawal.
5.2. The User may exercise their rights vis-à-vis FTC by writing to info@thewalkertours.com.
Consent to the use of cookies.
We use cookies to ensure our website functions correctly. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website, and to document this properly, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com (hereinafter, CookieFirst).
When you access our website, a connection is established with the CookieFirst server to enable us to obtain your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser so that it can activate only those cookies to which you have given your consent and to document this appropriately. The data processed is stored until the predefined retention period expires or until you request its deletion. Notwithstanding the above, certain mandatory legal retention periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
On our website, we also use Google cookies to analyse traffic and improve the user experience. These cookies collect information about how visitors use our site, which helps us to optimise it. The information collected by these cookies may include data about your device, your browser and your activities on our website.
For more information on how Google uses cookies and how you can manage your cookie settings, we recommend you visit Google’s Privacy Policy.
Data Processing Agreement.
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that the data of visitors to our website is only processed in accordance with our instructions and in compliance with the GDPR.
Server log files.
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
- Your consent or the withdrawal thereof.
- Your anonymous IP address.
- Information about your browser.
- Information about your device.
- The date and time you visited our website.
- The URL of the web page where you have saved or updated your consent preferences.
- The approximate location of the user who saved their consent preferences.
- A universal unique identifier (UUID) for the website visitor who clicked on the cookies banner.